Toys and Fun
If you need to return the product to us, but cannot ship it due to COVID-19 pandemic, please contact us to extend the below cut-off periods.
7 DAYS DOA
If the items you received are dead on arrival, damaged, or not working. You must contact us Please contact us within 7 days of the receipt of your order.
Product to be returned (the address will be provided by our customer service team) before we either send you a new item free of charge. You can request reimbursement of the return shipping cost up to $AUD10 or opt to receive a full refund.
INCORRECT OR MISSING SHIPPING
At the delivery ensure the package arrives in good condition (no sign of being tampered) and confirm the contents before signing for the package.
Information required to support the claim:
- An order number and the product code (SKU number).
- Clear photos of the outer packaging with all shipping clearly labels visible. If applicable the item received.
The claim must be lodged within 7 day period. If we have shipped an incorrect item, we will either refund you in full or dispatch an alternative item (if applicable and available). We will advise whether you need to return the wrong product or not. We will reimburse you for the return shipping (up to $AUD10) when we receive the item.
14 DAYS NO QUESTIONS RETURN
If you are not satisfied with your product and the product is still in brand new condition, we can offer a partial refund, that will cover the cost of the item. Shipping (if paid) in non refundable. You will need to cover the return shipping fees.
Note：Items that are subject to hygiene considerations are not covered by this guarantee due to. If you need to verify classification, please contact us via My Account contact form.
Please contact us for RMA (Return Material Authorization) form within 14 days of the order being received.
REPAIR PERIOD & WARRANTY EXEMPTIONS AND NOTES
|1 year||Mobile phones, tablets, PC computers, mainboard and motor of electric bicycles and electric scooters, projectors, 3D printers, laser engraving machines,& ebook readers|
|180days||Smart watches & electronic accessories (eg. earphones, keyboards, speakers, & mice)|
|90 days||Smart bracelets|
For the above categories, the warranty covers the main product and does not cover accessories such as chargers, etc. The warranty period of product accessories is 30 days.
Warranty Exemptions and Notes
- Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.
- If you have damaged/misused the item(s), the product’s warranty is immediately rendered void.
The warranty is void if:
- Flash the firmware of a device or root a device
- Open the body in an attempt to fix the device
- Modify, remove, customize, or swap parts of the product
- Use the device in a way that it is not originally intended for
- Continue to use the item once a fault occurs and causes more damage
Returns processing limitation
If you have any after-sales issues, please contact us directly for a solution according to your case. We will confirm whether you need to return the item and to which address you may return it to.
For exchanges, the processing time for the exchanged item will be between 3-6 business days upon receiving your item back and depending on stock availability.
For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After we process your refund, the time it takes to show in your account depends on the payment method.
For Repair, the duration depends on item and manufacturer’s spare parts inventory.
We will not accept returns in the following conditions:
- Items outside the 30 days warranty time-frame.
- Worn, used, or misused items.
- Items not covered by the warranty for hygiene reasons.
- You must contact us to arrange a refund. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
NOTES FOR ALL CLAIMS
- Provide full detailed description of the issue: What happened? When? How?
- Your customer details together with full order number and product code (SKU number).
3 . Steps taken (if any) to resolve the issue.
- Provide the item code indicated from the outer packaging.
- Clear photo or video showing the defect(s). Photos/videos should be clear and focused, taken under good lighting conditions, and from a close to medium distance.
- Customers must contact us before returning an item. Returned items without Return Merchandise Authorization (RMA) will not be accepted. We may refuse the claim if:
- The warranty request is incomplete or incorrect
- The package returned without prior RMA approved
- The package is sent to a wrong address,
- An incorrect item is received
- For No Questions Return, you need to ensure that the product package is intact and all accessories are complete and unused. Clothing and other items must be new, unwashed, and still have the labels attached.
- In all return situations, the customer must provide the tracking number